The Punjab Police has officially launched a comprehensive reform plan aimed at improving accountability, enhancing public service standards, and rebuilding trust between law enforcement and citizens. Officials have described this initiative as the beginning of a transformative era in policing across the province.
The reform project has been introduced under the direct supervision of the Punjab Chief Minister, signaling strong political commitment toward modernizing the police force and addressing long-standing public concerns.
Vision Behind the Reform Initiative
According to police authorities, the primary objective of the reform plan is to change police culture, improve officer behavior, and restore public confidence. Over the years, complaints regarding misconduct, delayed investigations, and misuse of authority have affected public trust in law enforcement institutions.
This new initiative aims to create a people-friendly policing system where respect, transparency, and accountability become core values of the department.
Respectful Treatment of Citizens Made Mandatory
One of the most noticeable changes under the reform plan is the introduction of mandatory respectful communication. Under the new directives, citizens visiting police stations, offices, and checkpoints will be addressed politely as “sir” and “madam.”
Officials have confirmed that clear rules and standard operating procedures (SOPs) have been issued to ensure courteous behavior becomes a permanent part of police conduct. This step is expected to significantly improve the public’s experience when interacting with law enforcement personnel.
Authorities believe that respectful communication is the first step toward rebuilding trust and promoting a positive image of the police department.
Zero Tolerance for Misconduct and Corruption
The Punjab Police leadership has announced a strict policy of zero tolerance for misconduct, corruption, and misuse of authority. Officers and staff members found guilty of misbehavior with the public or failure to properly listen to complaints will face immediate disciplinary action.
The accountability system within the department is being restructured to ensure that every officer is fully answerable for their actions. Unethical behavior, excessive use of power, and immoral conduct will not be tolerated under any circumstances.
Officials emphasized that strong internal accountability mechanisms are essential for improving the overall efficiency and credibility of the police force.
Technological Upgrade: Body Cameras for Transparency
A major highlight of the reform plan is the introduction of advanced technology to promote transparency. Authorities have announced that the entire police force will be equipped with cameras within the next two months.
All police operations, including raids and field activities, will be recorded. This measure aims to prevent the misuse of authority and ensure that actions taken by officers remain within legal boundaries.
By documenting operations, the department seeks to protect both citizens and officers, ensuring fair investigations in case of disputes or complaints.
Live Monitoring from Central Police Office
In addition to body cameras, cameras installed at police stations will also become fully operational. These cameras will allow live monitoring directly from the Central Police Office (CPO).
Senior officials will be able to oversee activities in real time, ensuring transparency and immediate action in case of irregularities. This centralized monitoring system is expected to strengthen supervision and reduce opportunities for misconduct at the station level.
Panic Buttons Installed for Citizen Protection
To further empower citizens, the Punjab Police has announced the installation of panic buttons outside police stations. These buttons will allow individuals to immediately register complaints related to police misconduct or urgent situations.
This step reflects the department’s commitment to giving citizens direct access to higher authorities without fear or delay. Officials believe this mechanism will serve as an additional layer of accountability.
Ending Delays in Case Registration and Investigations
Another key component of the reform initiative is addressing the long-standing issue of delays in registering First Information Reports (FIRs) and conducting investigations.
Authorities have introduced a comprehensive strategy aimed at ensuring that complaints are registered promptly and investigations are completed without unnecessary delays. Improving efficiency in case handling is considered crucial for delivering timely justice.
Direct Engagement by Inspector General
In a significant move, Punjab Inspector General (IG) Abdul Karim has personally started contacting petitioners and applicants by phone. This direct engagement demonstrates leadership’s commitment to addressing complaints at the highest level.
The purpose of this initiative is to ensure that citizens feel heard and that their grievances are resolved without bureaucratic obstacles. Direct communication from the IG’s office is expected to enhance public confidence and ensure faster complaint resolution.
New Era of Citizen-Focused Policing
Officials have stated that the combination of accountability reforms, digital monitoring, respectful conduct policies, and citizen empowerment measures marks the beginning of a new chapter in law enforcement across Punjab.
The reform plan is designed not only to improve internal discipline but also to transform the public perception of the police force. By integrating technology, strengthening oversight, and promoting ethical behavior, the department aims to deliver justice more effectively and transparently.
Conclusion
The Punjab Police reform initiative represents a bold step toward modern, transparent, and citizen-friendly policing. With strict accountability measures, mandatory respectful conduct, technological upgrades, panic buttons for public safety, and direct oversight from senior leadership, the department is working to rebuild public trust.
